These heightened biosecurity measures include: maintaining social distancing (6 feet) between people and susceptible species wherever possible, the wearing of facial coverings whenever wildlife care specialists are working in and around their enclosures, and the wearing of face masks during any medical procedures. COVID-19 CLOSURE: Can I wait until you reopen to renew my membership? For this reason, guests of members arriving within 48 hours of purchasing/renewing online will need to purchase admission to visit our parks. All children younger than 15 must be accompanied by a paid (admission or member) adult 18+ during their visits to the Zoo and the Safari Park. San Diego Zoo has five solar-to-electric vehicle (EV) charging stations at the southeast part of the parking lot. Observe tigers and gorillas in their … HOLIDAY MEMBERSHIP GIFTS: Can I have Holiday Membership gifts sent to my address? For instance, a stroller with study wheel that could go over sand can be extremely useful for you and your little one. Diaper changing stations are also available in most restrooms. For our younger guests who choose to celebrate the Halloween season, individuals who are 11 years of age and younger may dress in their favorite family friendly Halloween costume—as long as the costumes adhere to our costume guidelines (listed below). BUTTERFLY JUNGLE: What activities are included in Butterfly Jungle? To contact us, click here. Applied tickets must be submitted at the time of upgrade and therefore. Yes! If you will require kennel service during your visit, please use the Contact Us link at the bottom of this page so we may provide a list of local kennels. The audit committee, board, and management team at San Diego Zoo Global value your input. Visits are defined as one day, either park, entry and/or re-entry. All renewing Holiday Memberships will be processed with an expiration date one year from the current expiration date or 12/31/20 (whichever is later). Yes! For online orders, our system requires 48 hours to process Guest Admission coupons. Permission for any recordings or broadcasts on the premises are within the sole discretion of San Diego Zoo Global. Already in practice are measures that include restricting access to the species and wearing of protective gear by wildlife care specialists. There is a nominal fee at each park for use. There is one public bus that stops at the Safari Park; however, depending upon your departure point, connecting schedules may mean a travel time of approximately 25 minutes from the Escondido Transit Center and up to 3 hours each way from San Diego. The parking lot in front of the San Diego Zoo does not have designated RV or bus parking spaces. All renewal Holiday Membership gift orders must be received by Monday, December 9, 2019 to guarantee delivery by Wednesday, December 25, 2019. Answer 1 of 5: Hi, we intend to bring our own stroller (baby jogger city mini) to SD zoo, does anyone know if we can bring it on skyfari when the stroller is folded? If you did not receive a mailer or prefer to call, please call us daily after 8:30 a.m. PT at (619) 231-0251. laser pointers, slingshots, stink bombs, air horns, toys that make loud noises), Lawn or folding chairs, with the exception of cane-chair and seat-walker mobility aids, Masks, costumes, and other items deemed by Zoo management to create a safety hazard or concern, Miscellaneous other items (e.g. Parking reminders: Lock your vehicle; lock your valuables out of sight; park within marked stalls; Zoo parking violations will be cited by municipal law enforcement. How do I lodge a customer service complaint? Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorized or improper access to any park with a membership of which they are not the valid member or any unauthorized re-sale of Memberships, Tickets, Complimentary Tickets, Coupons, or any other benefits associated with this Membership. FIREFIGHTER APPRECIATION MONTH: If I can’t come in September, can I get a rain check? Where is the Safari Park located in relation to the Zoo? Safari Park Special Experiences can be found by clicking here. Click here to visit our Roaring Back page, which offers detailed information for guests planning their next visit to the reopened San Diego Zoo or San Diego Zoo Safari Park. For your peace of mind, all baby gear is safety checked and thoroughly cleaned and sanitized before each use (CLICK HERE for more details).San Diego Baby’s Away is insured, professionally staffed and uses only baby equipment certified by the Juvenile Product Manufacturer’s Association. Besides, you shell out $12 for a single stroller, $16 for a double. Please be aware your renewal discount will not be as deep as the early bird offer available when renewing on time. Do you offer a membership discount for students? Can I get an extension? If you later choose to pick up your cards and coupons in person after purchasing or renewing online, all previous cards/coupons emailed or mailed to you will be invalidated. Whenever possible, no earlier than 24 hours after the initial transaction and at the issuing bank's request on letterhead, we are happy to assist in resolving "pending hold" issues. All new Holiday Memberships will be processed with an expiration of 12/31/20. Chat anytime with our 24-hour Virtual Assistant, or click here to email us. At the Zoo, purchase a 1-Day Pass at the regular price and shop for 30 minutes. Membership is valid for admission to the San Diego Zoo and San Diego Zoo Safari Park during regular operating hours every day of the year, including ALL holidays. Cloth facial coverings designed to reduce the spread of COVID are required for children ages 2 and older, and must be clearly visible. The San Diego Zoo also has over 300 conservation scientists working in 35 countries around the world. The parking lots in and around Balboa Park are also free to the public, per city guidelines. PLEASE NOTE:  The Zoo's Skyfari Aerial Tram will be closed for exciting renovations beginning January 6, 2020. The San Diego Zoo does not offer birthday party packages. How do rain and inclement weather affect the availability of exhibits, tours, Safaris, shows and events at the San Diego Zoo and the Safari Park? Interactions happen throughout the Park; check your Park map insert for times and locations. Can I still get a two-month extension? Depending on the extent of rain, some animals (primates, specifically) may choose to go into their off-exhibit bedroom areas, although many animals seem unaffected by rain. FIREFIGHTER APPRECIATION MONTH: Do volunteer firefighters qualify for complimentary admission? All gifts received/postmarked by 12/9/19 will be processed by 12/19/19. All renewal Holiday Membership gift orders must be received by Monday, December 9, 2019 to guarantee delivery by Wednesday, December 25, 2019. Memberships are nontransferable and a valid photo ID is required for adults 18+ to gain admission to our parks. If you choose to take the bus/tram ride, which is really beautiful, they do provide an area to park your stroller. Please click here for volunteer opportunities at both the San Diego Zoo and San Diego Zoo Safari Park. What can I do? Can I use or extend my expired member Guest Passes? Thanks in advance. Information about animal species may be found on our San Diego Zoo Animals & Plants website. Open daily to closing. Because of the large number of attendees, guest passes and admission tickets cannot be redeemed for Early Hours. A similar drop box is located just past the turnstiles at the main entrance of the Safari Park. Memberships always expire on the last day of the month, regardless of the day you joined. Does the Zoo/Safari Park have a Lost and Found? Per the Terms and Conditions, memberships are non-refundable and non-transferable. RESERVATION INFORMATION ▸. Complimentary admission is reserved exclusively for active duty service members upon presenting valid ID. Adults must use their valid active membership, pass, or admission ticket to enter the Zoo or Safari Park at any time during operating hours—including during Kids Free month. All new and renewal Holiday Membership gift orders must be received by Monday, December 9, 2019 to guarantee delivery by Wednesday, December 25, 2019. The "best" method depends on how soon you plan to visit and how soon you wish to use your Guest Admission coupons. The San Diego Zoo has five solar-to-electric vehicle (EV) charging stations at the southeast part of the parking lot. The Zoo has a First Aid office, located next to the Reptile house, which is often used by mothers to nurse their infants. Otherwise, guests under age 65 require a valid form of admission or membership. San Diego Zoo and San Diego Zoo Safari Park Temporarily Closed. The site was then repurposed and spent 25 years as a water park before becoming what is now a community of upscale apartment homes. department ID or union ID) plus a personal ID at any Safari Park ticket window to gain entry. Wheelchair, Scooter & Stroller Rentals Rent your strollers, wheelchairs, and ECV's online, and they'll be reserved for you when you get to the park. Admission to the Safari Park during Dia de los Muertos is free for children ages 11 and younger, accompanied by an adult with a valid form or admission. FIREFIGHTER APPRECIATION MONTH: Can I bring my family? For Santa’s Zoo schedule, please check here, For Santa’s Safari Park schedule, please check here, Cloth facial coverings designed to reduce the spread of COVID are, No, general parking is not free and is paid upon arrival (parking is included with donor-level memberships). Guests must be 18 years or older to rent strollers. Drones are not permitted on or above Zoo or Safari Park grounds at any time. San Diego Zoo presents a stunning variety of nature's noblest, oddest, largest, smallest, and most endangered creatures packed into 100 acres (40 hectares). Purchased admission tickets are valid through the date printed on the ticket. This also protects our members if their cards are lost or stolen. Print at Home tickets are valid for one year from the date of purchase. The pair are currently the only two platypuses outside Australia. Can I reschedule my tour for a later date? In San Diego Zoo, visitors can take an airborne tram to enjoy amazing views of the whole zoo. Zoo Upgraded Experiences can be found by clicking here. At the Safari Park, purchase a 1-Day Pass at the regular price and shop for 45 minutes. San Diego Zoo Global is a nonprofit organization that supports other nonprofit organizations in Southern California by providing charitable contributions in the form of complimentary tickets good for the San Diego Zoo or the San Diego Zoo Safari Park. Yes! Overall, the easiest way to reach the Safari Park is by car. We are unable to accept animal or plant donations, because to do so would mean that we would have less room for the species with which we are currently working. DIA DE LOS MUERTOS: Is Dia de los Muertos included with admission/membership? San Diego Zoo Global reserves the right to deny admission or to remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests. Can I lend my membership card to a friend or family member? Hello - I'm coming to San Diego at the end of March with my family, which includes a 5 year old and 7 year old (staying at Residence Inn Downtown on Pacific Highway). Navigating the the Zoo and Safari Park has never been easier! All new and renewal Holiday Membership gift orders received by Monday, December 9, 2019 are guaranteed to arrive by Wednesday, December 25, 2019. For this reason, guests of members arriving within 48 hours of purchasing/renewing online will need to purchase admission to visit our parks. San Diego Zoo and San Diego Zoo Safari Park Temporarily Closed. In a beautifully landscaped setting, this famous zoo has more than 3,000 animals representing over 800 species typically in enclosures that replicated their natural habitat. WILD NIGHT OUT—21 & UP: What activities are included in Wild Night Out—21 & Up? LEARN MORE ▸, RESERVATIONS FOR FUTURE VISITS ARE REQUIRED On the subsequent page, please click the MEMBER SPECIALS link. Basically, each time a debit or credit card number is submitted, it is transmitted as an electronic inquiry to determine if funds are available to cover the potential transaction. Thoroughly cleaned. All ticket packages can be purchased in person at either park. The zoo does provide options for catered events. Admission to the Safari Park during Dia de los Muertos is free for children ages 11 and younger accompanied by an adult. To have your Holiday Membership gifts sent to you (the giver), please CALL US daily after 8:30 a.m. PT at (619) 231-0251. Continue Reading ... San Diego; San Diego Zoo; SeaWorld; Surprise Vacations; Travel Tips; Travel Trends; Uncategorized; For more information, please check out our FAQ https://zoo.sandiegozoo.org/help-center For the safety of guests and the animals in our care, please do not bring glass, alcohol, or straws into our parks. Return before your time is up and your 1-Day Pass purchase price will be refunded. San Diego Zoo Global is a not-for-profit organization that operates the San Diego Zoo and the San Diego Zoo Safari Park. For more information, please see our page devoted to guests with disabilities. The person who uses the admission ticket may apply a 1-Day Pass or a 2-Visit Pass admission ticket toward the purchase of any qualifying membership for him- or herself. There is a 35-minute Guided Bus Tour that gives a good overview of the Zoo, along with an Express Bus that stops at several locations to assist guests in accessing different areas. Stroller Policy Thu 28 th ... Disney has made some exciting changes to their Stroller, Smoking and Ice Policies. Our facilities are open every day of the year, including ALL holidays, rain or shine! To subscribe to the print edition of ZOONOOZ magazine, contact Membership Department, P.O. Do I qualify for complimentary admission? COVID-19 CLOSURE: I am a current member who is not renewing. BUTTERFLY JUNGLE: When is Butterfly Jungle at the Safari Park? Groups of 15 or more paying admission receive a 10% discount off the 1-Day Pass. The San Diego Zoo was an excellent stop on our trip around Southern California. Ticket windows are open every day of the year, including ALL holidays, from 9 a.m. until gates close. WILD HOLIDAYS: Is Wild Holidays included with Safari Park admission/membership? SENIORS FREE: Can I get my Seniors Free ticket in advance? We regret your experience did not meet your expectations. Are there volunteer opportunities with the Zoo/Safari Park? Contact us at events@sandiegozoo.org for more information and prices. Bicycles, tricycles, scooters, skateboards, roller skates, and similar modes of transportation are not allowed within the grounds. Applied tickets must be submitted at the time of upgrade and therefore cannot be transacted online or over the phone. No, the Seniors Free 1-Day Pass is only valid for admission to the Safari Park during the month of February. What time of day will I see more animals? Why do I have to show a photo ID when I use my membership card to enter either park? Please check upon arrival. The bank automatically places a hold on the amount(s) and retains the funds until the merchant clears or "settles" the transaction, usually at the close of business each day. Senior guests must be age 65+ with valid photo ID to enter free. PLEASE NOTE:  The Zoo's Skyfari Aerial Tram will reopen on Saturday, September 5 with limited hours of operation (11 a.m. to close, Thursday through Sunday and Labor Day Monday, September 7). Members at the Keeper's Club level and above receive Wild Perks discounts on Safaris. Dia de los Muertos includes live music and entertainment, tasty food options, and animal encounters. Please note daily U.S. mail delivery includes Christmas Eve, Tuesday, December 24, 2019. Unsolicited resumes are not kept on file. your support is more crucial now than ever before. COVID-19 CLOSURE: Am I eligible for an extension? Students age 12 and older receive a 15% discount off the Adult 1-Day Pass. KIDS FREE: What kind of facial coverings are required/permitted for Kids Free? It is an adventurer's safari paradise in Southern California! The San Diego Zoo Safari Park is a smoke-free facility. San Diego Zoo Global Wildlife Conservancy, San Diego Zoo Institute for Conservation Research. Yes, guests ages 65+ with a valid photo ID may enter the Safari Park free every day during the month of February. Admission ticket, must be presented in person at any ticket window at either park on the initial visit date. For this reason, guests of members arriving within 48 hours of purchasing/renewing online will need to purchase admission to visit our parks. Discount cannot be combined with any other coupon or offer. However, if your child MUST have a zoo party (I know how that goes!) Does membership include the Africa Tram at the Safari Park? Meal vouchers are $16.50 per person and can be redeemed at participating restaurants for an entree combo or child's plate and a non-alcoholic drink. Should we join/renew online first? My favorite at the zoo were the hippos and pandas….awesome! Yes. San Diego Zoo Global has always maintained high levels of biosecurity for wildlife in our care, especially for high-risk species such as non-human primates that are likely susceptible to diseases that affect humans. More than a year ago. The new policy is heralded by a sign at the zoo's front ... a Mira Mesa mother pushing two toddlers in a stroller. Adults and children have separate memberships and pricing. A daily listing of changes or closures can be found at the main entrance of both parks. If you later choose to pick up your cards and coupons in person after purchasing or renewing by mail, all previous cards/coupons emailed or mailed to you will be invalidated. We are proud that we have accomplished the goals set more than 25 years ago, and we are ready to work with our Chinese colleagues on the next phase of panda conservation! motorcycles, motorized/non-motorized standing scooters, trailer-like objects pushed or towed by an approved mobility device), Attire depicting pictures or words that may be considered offensive or profane to other guests, Coolers larger than 6-pack size (you can keep them in your vehicle and use at tables provided just outside our gates), Cremated remains (e.g. SENIORS FREE: How old do I have to be to qualify? No. Seniors age 65 and older receive a 15% discount off the 1-Day Pass. At the Safari Park, the Petting Kraal offers a very satisfactory tactile experience. No overnight parking is permitted at either park, other than for guests participating in scheduled sleepover programs. FIREFIGHTER APPRECIATION MONTH: Can my spouse get my free admission ticket if I am unable to visit? 4D Theater You can imagine that Grace and Dylan love it too! Guest Passes are valid through the date printed on the ticket. The San Diego Zoo Safari Park welcomes all guests. For more information, click, The San Diego Zoo Safari Park welcomes all guests. There is one size of stroller, made of molded plastic, to fit a variety of children; you may check the fit before renting. We also have a microwave for preparing your child’s meal. While we work hard to provide an exceptional guest experience, occasionally exhibits, tours, restaurants, transportation, entertainment or other services change or close without notice and without liability due to refurbishing, capacity, weather or special events. Each adult may bring up to 10 children. The Zoo is located in Balboa Park, just north of downtown San Diego, at 2920 Zoo Drive, San Diego, CA 92108. Must be postmarked within 7 days of visit. 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