We have been given several email addresses and were told to file a complaint but the email is returned as "undeliverable." I tried asking to speak to a supervisor again, and he hung up on me. AeroMexico. I understand the confusion between the words booking and date of travel. The review began in May and is considering how airlines are handling refunds for flight-only bookings during the coronavirus pandemic. We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. All products and services mentioned on Airfarewatchdog are independently selected by our team of expert travelers. December 16, 2020, Peter Thornton - EVery flight out of our city was cancelled. I would like Aeromexico to explain publicly why, under what law/regulation they are entitled to hold a refund UP TO A YEAR without refunding credit cards along with interest back to … The refund request form is available only on the official website of Aeromexico. Act of God, whatever. We were not told we would have to fly within a year of the original purchase or we would not have cancelled our original flight. Other North and South American Airlines - Aeromexico refuses to refund, any guidance? If the travel agency doesn’t receive an answer from AM after 60 days via BSPlink, the GSA (Discover Office) can request AM to check refund application status together with the corresponding BSP form. Refunds are provided in the form of a credit, valid for 90 days. Passengers are entitled to refunds only in limited circumstances if the airline is not at fault. Mexico. - no updates here. I have a dispute with my credit card in place. Refunds are permitted only if your flight is cancelled". Si requieres asistencia antes o durante tu viaje, por favor comunícate al +52 (55) 5133 4000. We are all experiencing a lot of stress these days, but the reservations agent on the other end of the line is not at fault here so it’s best not to take out your frustrations on them. I just want a refund or a flight! On the form, under “Description of Problem/Inquiry/Comment”, explain briefly that the airline cancelled your flight, what you’ve done to try to get a refund, and how the airline responded. The form can only be used for a single entry with a maximum validity of 180 calendar days and is processed and stamped by an immigration officer upon arrival, provided all requirements for … Delay of flights from Mexico City to Cancun flights 1. Some airlines are offering bonus travel credits for passengers electing to voluntarily change flights or accept a travel credit for future use. Elliott Advocacy is underwritten by Squaremouth . Here are some direct links for refund requests and to contact major airlines in North America. On April 3, 2020, the DOT clarified that both U.S. and foreign airlines are obligated to provide a prompt refund for flights to, from, or within the U.S. when the carrier cancels the flight and the passenger chooses not to accept an alternative offer by the carrier. Stay on top of breaking sales, fare drops, and more! We have been put on hold and then hung up on over ten times. So, I called them to see how they were going to handle it. Be careful to follow the process closely. We have been told to contact Customer Relations but when we call, we are told there is no one that can help us because the supervisors don't speak English. When autocomplete results are available use up and down arrows to review and enter to select. Refund policies vary for flights booked with OTAs so make sure to read your agency's policy for details. What I am not understanding is did Aeromexico never offer an alternative flight to the OP? And oh, by the way, I would have to pay the difference between the original ticket price and they ticket price of a different date----which was $500 more than the original ticket price, because the only tickets they had available were during the high season. I'd like to register for offers, product promotions, and services from Aeromexico Login We use our own cookies and third party cookies to both improve your experience on our webpage and show you ads related to your browsing. To receive a refund of canceled flights, passengers must submit an online refund form. As we’ve heard from several of our Twitter followers, this means airline agents are simply stating that they are only offering travel credits and refunds are not available — even when DOT regulations and contracts of carriage say otherwise. I hope it works. The guy on the phone was *extremely* rude though I was trying to stay calm and cordial with him. If that Is deemed impossible, ask your credit card to do a chargeback and credit your account for the amount charged by the airline. Keep in mind that you may not see any results from these formal complaints for quite some time, but the process may help facilitate getting a refund in the future. So I would work to the assumption that the same waivers would be in place for the following week, and take that back to AM and request a refund of your fare. For instance, Frontier had been offering a $50 voucher in addition to the travel credit and there have been reports of American Airlines offering a 20% bonus on travel credits for passengers accepting this option in lieu of a refund. The large number of complaints recently has already led to the DOT issuing an enforcement notice to the airlines. If you encounter an issue during the refund ticket process, please send a message to ammyidtravel@aeromexico.com. The only reason I can see AM not honoring the remaining value of the ticket is if you had purchased the ticket almost a year in advance/ See "Should the passenger decide to not use the ticket, it will have validity for 1 year from issuance day". To use our mobile site, please enable JavaScript. I would have thought they would have said the next flight we can get you on is February whenever. The Discover office is to contact amaclaracionesmemos@aeromexico.com at AM HDQ in … These things happen.". I can't find any bulletin regarding Feb 13's cancellations but here's one from the week earlier which outlines their policy - http://www.aeromexico.com/us/about-us/aeromexico-corporate/press-room/information/aeromexico-informs/bad-conditions-of-weather-on-new-york-washington-alert.html. Act of God, whatever. But if the airline is holding a large sum of your money hostage, you may want to stick to your guns and do everything possible to get your money back. How to make a claim for a Aeroméxico refund: full guide . Travel plans have been put on hold due to the novel coronavirus (COVID-19) and many airlines have canceled flights in response to travel restrictions and drastically decreased demand. I asked 4 times before he finally agreed to let me speak to a supervisor. We asked our followers on Twitter about their experiences getting refunds due to canceled flights and received several responses — some with no issues, but most experienced difficulties and inadequate responses from airlines and online travel agencies. If anyone has information that can help us I would greatly appreciate it. Since this situation is unprecedented, some airlines have revised their contracts of carriage to be less consumer-friendly, such as United. Taking in these accounts and regulations put forth from the U.S. Department of Transportation (DOT), here are some tips to get a refund for flight cancellations. Based in Mexico City, Aeromexico … Demand for flying has dropped to nearly zero and airlines are doing everything possible to hold on to as much money as they can. Since wait times could be hours when calling, you may find it difficult to actually talk to an agent. Of course, a bonus offer sounds great on the surface, but it is clearly a strategy by the airlines to keep your money and avoid shelling out refunds due to inevitable flight cancellations. The flight from your North Eastern city was cancelled due to a snow storm,so you missed your Aeromexico connection.Was this on 1 ticket,or 2 separate tickets.This will make a difference to the answer you will get.If you are on 1 through ticket,then Aeromexico needs to review their position.This does not apply to 2 separate tickets. In this case, I would recommend at least sending an email or direct message to the correct department stating that you would like a refund for a canceled flight or that you wish to cancel your reservation. If you booked with an online travel agency (OTA) such as Expedia or Priceline, you will need to contact the OTA directly in order to process any refunds or flight changes. DOT regulations state that “If your flight is cancelled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation — even for non-refundable tickets.”. If you are almost certain you will travel with the airline again before any travel credit will expire, then it may be worthwhile to accept the bonus, but as we are still uncertain how long travel restrictions will be in place, I would be very careful accepting these offers — especially if your original ticket was expensive. Not my fault. Aeromexico offered them a ticket voucher or a refund, and they chose the refund. Aeromexico Airlines does not provide a refund after the expiry period of the ticket. you're not going to get your money back no matter what you do. Air Canada I recommend doing one yourself if you can. At which time, he put me on hold and left me there for 45 minutes. Okay, AM623, IAD-MEX does appear to have been cancelled on 2/13/14, o in FlightStats the status is "unknown" which in this case would indicate a cancellation. This leaves a little grey area between whether or not the airline is at fault or not, but in the end, most airlines have provisions in their contract of carriage stating that passengers will be refunded for flights canceled by the airline and these DOT regulations do state that “Airlines must also comply with the promises they make.”, Update: On April 3, 2020, the DOT issued an enforcement notice clarifying air carrier refund requirements, given the impact of COVID-19. Credit card companies will usually ask that you try to refund through the airline first. On March 18, 2020, The European Commission released a notice on passenger rights in the context of the developing COVID-19 situation. Your flight was delayed for more than 3 hours. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-56717481', '');}, 'log_autolink_impression');flight to the OP? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-56699919', '');}, 'log_autolink_impression');flight to a Central American destination early this year for a nice midwinter vacation with my husband. EVery flight out of our city was cancelled. Airlines have canceled most international flights for the near future, but several domestic flights remain scheduled and may not be canceled until a few days before departure. Instead, they offer a one-time fee-free change or cancellation. Return Passengers/Travel Class ... At Aeromexico, there is a new way to travel. American Airlines even replied via tweet that “Unless your fare is refundable, we aren’t offering refunds. Include your confirmation number and itinerary including flight numbers. Sh Shaun R. Feb 11, 2018. We have used credits with AirTran and had to book within a year with no issues. 0 Votes. [I do not know if there are ancillary proceedings in other countries.] The same jerk answered the phone. According to the Aeromexico Refund Policy, passengers can receive an online refund after canceling a flight ticket with Aeromexico Airlines. While this seems to be cut and dry on the DOT Flight Delays & Cancellations page, it is a little less clear on the DOT Refunds page, where it states: Passengers are often entitled to a refund of the ticket price and associated fees when the airline is at fault. December 16, 2020, Caroline Morse Teel - Call us 1 800 237- 6639 Call us 1 800 237- 6639 Refunds. Aeromexico … Other North and South American Airlines - Aeromexico refuses to refund, any guidance? My best advice if this happens to you is to be prepared and simply read them what is written on the DOT website and/or in the airline’s contract of carriage and stand firm that you only want a refund. Air Canada now states on its refund options page that “Cancellations resulting from the COVID-19 crisis are considered outside our control.” In Europe, Regulation 261 provides some of the best consumer protections in the world for air travel, but the coronavirus falls under an “extraordinary circumstance” and even though you are still entitled to a refund for cancellations, you will not receive additional compensation. Spirit Airlines doesn’t have a date-specific change policy for refunds and cancellations. December 10, 2020, Megan Johnson - I'd like to register for offers, product promotions, and services from Aeromexico Login; We use our own cookies and third party cookies to both improve your experience on our webpage and show you ads related to your browsing. See only the best flight deals we find each day, Explore the best flight and hotel deals for weekend travel, Megan Johnson - Aeromexico - cancelling return flight home without consent & customer service. Certain cards may be more willing to do this than others so it all depends on which card you hold as to how likely this will work. I'm out $1200 unless my bank agrees to reverse the charges. The most important rule is to treat others as you would like to be treated. Llena este formulario para recibir atención después de tu vuelo. Passengers can cancel flight tickets with Aeromexico Airlines. They said a refund was not an option. AeroMexico flight delay compensation. Hopefully it helps someone who may have missed the email. Hi Kathy. If this makes your head spin, just remember to forgo accepting a travel voucher or credit with the airline if all you want is to get your money back — even if the airline is telling you a refund isn’t possible. If any passenger doesn’t submit the refund request form within 4 to 7 days from the cancellation so Aeromaxico can refuse their refund amount anytime. I explained this and asked to speak to a manager or supervisor. And make sure to sign up for FREE airfare alerts to be notified when prices drop. Asia-Pacific Countries/Regions add_circle remove_circle. Go through the Aeromexico Cancellation Policy for your flight cancellation.or for further assistance contact (888)-286–3422 Aeromexico Reservations Team. There is 1 important piece of information missing here. Once you’ve accepted a change in itinerary or travel credit, the airline has no obligation to refund any money. This will require a lot of paperwork and can take some time, but could be your best course of action. This topic has been closed to new posts due to inactivity. Credit card companies that facilitate these transactions are sometimes easier to deal with in these instances. Then if that was not suitable to the OP they would go the voucher route. AeroMexico flights paths and frequencies are severely limited until June 30. Fine. December 10, 2020, Deals on this route, top deals from your home airport, and travel tips & news. December 16, 2020, Ricky Radka - Reply. - Originally Posted by Eastbay1K AM is in bankruptcy in the USA. If you buy something through our links, we may earn an affiliate commission. So they said they would rebook my flight at a different date but they were sold out until the end of the month. Other airlines, such as Virgin Atlantic, have stated that refunds could take up to 90 days to process. Although, the recent enforcement notice states that airlines are now required to contact anyone who was issued a voucher for flights canceled by the airline and notify passengers that they have the option for a refund. They said a refund was not an option. Consumers looking for refunds have been blindsided by new policies and airlines offering anything but money back in the form of an actual cash refund. It’s best to be patient with this process as airlines are overwhelmed at the moment and even if they aren’t offering refunds right now, it’s possible they will in the future once things settle down and operations start to pick up again — especially if they are required to do so by law. Be extremely careful to read any fine print when trying to refund tickets online. If the issuance day was March 2013 then that would indicate the expiry of the ticket. I would have thought they would have said the next flight we can get you on is February whenever. Well, the day of our flight, there was a major North Eastern snowstorm. To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. Fly to popular destinations from the United States with Aeromexico. While that office is listed as a ticket office, I'd be surprised if there wasn't staff whose English is excellent *and* perhaps could act as a liaison between you and their Head Office. Airlines must also comply with the promises they make, and in some instances, they may be willing to offer passengers accommodations or other benefits that they are not required to provide. Contact the airline directly to inquire about additional accommodations or benefits. It can be a different route, and the new booking will be nonrefundable. Alternatively, you may use, http://www.aeromexico.com/us/about-us/aeromexico-corporate/press-room/information/aeromexico-informs/bad-conditions-of-weather-on-new-york-washington-alert.html, http://www.tripadvisor.com/pages/forums_posting_guidelines.html. We wish Aeromexico would change its no-refund policy. When you click on the airline-company name, you will leave aeromexico.com and will be directed to the web page of our partners. "Change fees will be waived for (ta && ta.queueForLoad ? We hope you'll join the conversation by posting to an open topic or starting a new one. If an airline is breaking the law or its contract of carriage, the DOT should know about it. Note: This story was originally published on March 30, 2020, and has been updated to include the latest enforcement notice from the U.S. Department of Transportation, published April 3, 2020. If you choose to continue, we will consider that an acceptance of cookie usage. Airlines are in a cash crunch. December 10, 2020, Nevin Spearman - If you have a flight for a later date that you no longer want to take, wait and see if it gets canceled before asking for a refund. So, I called them to see how they were going to handle it. Thank you, US Business Traveler. Do NOT book through Aeromexico for any reason. Glad to hear your friend is doing better. If you are due a refund for a ticket purchased prior to June 30, 2020, you have until 1/15/2021 to file a proof of claim form or else your claim for a refund in the future will be barred. Remember to ask about all of the details pertaining to any bonus credits, such as how long it will be valid and if there are any blackout dates or other restrictions. In some cases, United is now only offering a flight credit valid through a certain date and if a traveler wants a refund instead, they’ll have to wait until that expiration date to request a refund. Then the COVID pandemic hit and I needed to cancel my trip a few days before I was scheduled to go. As I’ve said before, once you accept a travel credit in lieu of a refund, you have entered a new agreement with the airline and will not be eligible for any mandated refunds. Cancel Submit. 112 West 34th Street #110, New York,, NY 10120. AM 591 MEX 10:35 CUN 12:57 (THIRD CHANGE OPTION) When I booked my family's flight reservations in January 2018 I … "Well, the day of our (ta && ta.queueForLoad ? rapidex - the OP lives in Manassas VA which is a short distance from Washington Dulles Airport (IAD) which is where she said her cancelled Aeromexico (ta && ta.queueForLoad ? I am having a similar problem with Aeromexico. Do you have any form of trip insurance? Well, I called back three weeks later to rebook it, and he said that I only had two days to rebook the flight, that time had passed, they were taking my money and they would not be giving it back. Note: While airlines are not required to issue a refund for non-refundable tickets, they are free to do so or they may issue a credit or travel voucher good for future use on the airline. We are letting you rebook for future travel.” However, we’ve also heard reports of these same airlines refunding passengers in full so there clearly is some wiggle room and airlines appear to be considering refunds on a case by case basis. We are requesting a full refund in lieu of future credit. So they said they would rebook my flight at a different date but they were sold out until the end of the month. You may never get to use the travel credit and be out a lot of money. That's not good.. Perhaps, have you tried their one New York City office? Should the passenger decide to not use the ticket, it will have validity for 1 year from issuance day, fee will still be waived. Follow us on Twitter @Airfarewatchdog. In the event that there is no availability on the class of serviced purchased, the corresponding fare difference will be calculated change fee will still be waived. These things happen. However, Aeromexico is now refusing to refund the money, offering a voucher instead, in clear violation of U.S. Department of Transportation Policy. As per Aeromexico cancellation policy , the passengers who wish to cancel their reservations after 24 hours of purchase are required to opt for the manage booking option or need to contact the reservation center of the airline. There are reports of airlines calling flight cancellations due to the pandemic a “Force Majeure” and, therefore, they are not offering refunds at this time. Fine. AM 571 MEX 18:25 CUN 20:35 (FIRST OPTION) 2. The only option they gave me was a voucher for the price I paid that had to be used by the end of October. Then if that was not suitable to the OP they would go the voucher route. A few weeks later, Amex came back and charged me again arguing that the merchant (aeromexico) responded saying they offered me a refund in form of a voucher. I booked a (ta && ta.queueForLoad ? The Golden Rule can go a long way, so when you’re pleading your case for a refund, remember, be nice. Contáctanos > Servicio a clientes. I am so frustrated with this company right now. Although we try to offer quality services, it cannot be excluded that we may find ourselves in the situation of claiming a Aeroméxico compensation.. Thousands of people use its services on a daily basis for business or leisure travel. Touch device users, explore by touch or with swipe gestures. This communication does not necessarily need to be over the telephone so if your travel date is more than 3 days away, try to contact an agent via online chats, Twitter, or through email. Therefore, it is best to go through online channels first. Finally, I hung up and called back. If there is any problem at all, even if it's not your fault. Responses. Spirit Airlines. This briefing states that "The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when flight disruptions are outside of the carrier's control (e.g., a result of government restrictions).". Here you'll find the necessary resources to provide you and your clients with valuable information for leisure or business travel. Filing a complaint with the DOT is a start. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-57368676', '');}, 'log_autolink_impression');flight and were told we had to re-book within a year of our original purchase. The FMME for entry by air must be printed and presented along with the passport. Not my fault. If this applies to you and an airline forced you into accepting a voucher earlier, I advise you to try calling again and requesting a refund as the DOT is allowing the airlines to become compliant before pursuing enforcement action. For confirming the cancellation, the passengers are required to submit a refund request form for claiming a refund. Likewise, if your flight has yet to be canceled, the airline may be allowing you to voluntarily change your travel plans without any fees, but if the flight is still on the airline’s schedule to operate, it is not required to provide an actual cash refund. To get an immediate refund, travelers have to submit the refund request after the cancellation of the reservation. That is why we have created a new Health & Sanitization Management System. Common logic dictates that if you don’t get what you pay for, you should get your money back. Servicio a clientes. Many airlines only allow you to accept a travel credit when processing cancellations online and may require you to actually communicate with a reservations agent in order to process a refund. Instead, wait to see if the airline actually cancels the flight and then request a refund. The refund is provided only for the eligible Aeromexico Airlines flight tickets that are canceled within the active span of time. enforcement notice clarifying air carrier refund requirements, voluntarily change your travel plans without any fees, we’ve heard from several of our Twitter followers, revised its Air Passenger Protection Regulations, still entitled to a refund for cancellations, refunds could take up to 90 days to process, Foreign Countries that Use the U.S. Dollar, 7 Perfect Crossbody Bags for Your Next Trip. Also, passengers can make a request for the refund online by filling the refund request form at Aeromexico Airlines official site https://aeromexico.com/es-mx. The UK Civil Aviation Authority is reviewing the refund policies of all UK airlines, as well as a number of international airlines that operate flights to and from the UK. Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers. Some of our staff and followers have requested refunds with Norwegian and haven’t heard any updates in weeks. The Aeromexico Airlines refund … Welcome to Aeromexico We would like to introduce you our new website dedicated to travel agents. If Aeromexico refuses to refund us the cost of $706.64 then it violates the U.S. Department of Transportation Enforcement Notice. AM 571 MEX 18:30 CUN 20:41 (SECOND CHANGE OPTION) 3. Aeromexico has provided a piece of paper outlining their travel waivers (I could not care less really as I … Re Reynaud Apr 23, 2018. For inexpensive tickets, the battle may not be worth your time. Fine. Not Aeromexico's fault. If you have requested a refund with an airline, be prepared for processing times to be longer than usual. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-56712482', '');}, 'log_autolink_impression');flight originated so I don't think there is another flight involved. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Not Aeromexico's fault. This means that if you have a US point of sale purchase that occurred prior to Chapter 11 case According to EU's air passenger rights outlined in Regulation (EC) No 261/2004, you may be entitled to up to €600 in AeroMexico (AM) flight compensation if:. These things happen. Some airlines are no longer requiring you to do this in advance of the travel date due to extremely high call volumes, but it is always a good idea to have your intentions laid out with a date and timestamp for future reference. (Booking through AeroMexico instead of Delta allowed me to choose my seats). Read AeroMexico’s COVID-19 approach and policy. Did you check with the terms and conditions? For ( ta & & ta.queueForLoad to Cancun flights 1 Norwegian and haven t... Is February aeromexico refund form notice on passenger rights in the context of the reservation official website of Aeromexico America... Refund is provided only for the eligible Aeromexico Airlines refund … for confirming the of... Or benefits understanding is did Aeromexico never offer an alternative flight to the Aeromexico refund Policy, passengers aeromexico refund form an! Airline directly to inquire about additional accommodations or benefits using our credits only to be less,. Being astounded that a full refund was n't available suitable to the web of. Heard any updates in weeks by return Passengers/Travel Class... at Aeromexico, there a! And we reserve the right to remove any post for any reason City office the! Not suitable to the Airlines and can take some time, but okay choose to continue, we ’! Asistencia antes o durante tu viaje, por favor comunícate al +52 ( 55 5133. Enforcement notice to the OP they would be expiring Cancun flights 1 are provided in event! Easier to deal with in these instances told me this when I talked to them.! That do not follow our posting Guidelines, please send a message to ammyidtravel aeromexico.com!, travelers have to submit a refund is did Aeromexico never offer an alternative ( ta & & ta.queueForLoad Passengers/Travel! Email is returned as `` undeliverable. full refund in lieu of future credit when autocomplete results are use. When prices drop to submit the refund is provided only for the eligible Aeromexico Airlines refund for! Or business travel - Originally Posted by Eastbay1K am is in bankruptcy in the USA let me speak a... Through online channels first t heard any updates in weeks read any fine print trying! Leisure or business travel official website of Aeromexico began in may and is how! Change OPTION ) 3 be less consumer-friendly, such as United return Passengers/Travel Class... at Aeromexico, there a! Am 571 MEX 18:30 CUN 20:41 ( SECOND change OPTION ) 3 get your money no... So make sure to sign up for FREE airfare alerts to be notified prices... Is to treat others as you would like to be back by October 31st )... Been put on hold and left me there for 45 minutes with your credit card to sign up for airfare! A US point of sale purchase that occurred prior to Chapter 11 case Contáctanos > Servicio a clientes I that! Flights booked with OTAs so make sure to read any fine print when trying to any... Our staff and followers have requested a refund with an airline, be prepared for processing times to treated... Coronavirus pandemic to read your agency 's Policy for your flight, the airline actually the. Chose the refund further assistance contact ( 888 ) -286–3422 Aeromexico Reservations Team guy on the official website Aeromexico... This when I talked to them Originally any post for aeromexico refund form reason the form of credit. `` well, the day, if you were 'told ' to am and request! Durante tu viaje, por favor aeromexico refund form al +52 ( 55 ) 4000! Flights booked with OTAs so make sure to sign up for FREE airfare alerts to be longer usual... Contract of carriage to be told they would be expiring they chose the refund after! Fees will be waived for ( ta & & ta.queueForLoad for flying has dropped nearly. Reserve the right to remove any post for any reason remove any post for any reason he hung up me. A clientes Team of expert travelers have used credits with AirTran and had to book a flight with! Chapter 11 case Contáctanos > Servicio a clientes your credit card companies that facilitate these transactions are easier... Stay calm and cordial with him airline first requested a refund Commission released a notice on passenger rights in event! Also, if you have requested refunds with Norwegian and haven ’ t any... Dot is a start Aeromexico refuses to refund, travelers have to submit the refund is provided for... Perhaps, have you tried their one new York City office please send a message to ammyidtravel @ aeromexico.com booked! Earn an affiliate Commission for 90 days to process major providers 18:25 20:35. The Airlines destinations from the United States with Aeromexico enforcement notice to the DOT should about... As you would like to be treated with in these instances make a claim a! I understand the confusion between the words booking and date of travel is to others... A few days before I was scheduled to go as Virgin Atlantic, have you tried their one new,... To treat others as you would like to be back by October 31st. are! Posting Guidelines, please follow this link: http: //www.tripadvisor.com/pages/forums_posting_guidelines.html & Sanitization Management System trip. Directly to inquire about additional accommodations or benefits version of our ( ta & & ta.queueForLoad addressed speakers. Unless your fare is refundable, we will consider that an acceptance of cookie aeromexico refund form... Stay on top of breaking sales, fare drops, and they chose the refund request the. Been given several email addresses and were told to file a complaint but the email is returned as ``.. Speak to a supervisor again, and the new booking will be waived for ( ta & &?. Voucher for the price I paid that had to be longer than usual flight. Actually cancels the flight and then request a refund of sale purchase that occurred to. Has dropped to nearly zero and Airlines are offering bonus travel credits for passengers electing to voluntarily change or. I think that 's not your fault in place a supervisor review and enter to select flying has dropped nearly. Does not provide a refund canceled flights, passengers must submit an online refund after a. Before he finally agreed to let me speak to a supervisor again and. The most important rule is to treat others as you would like to be than! In bankruptcy in the United States clients with valuable information for leisure or business travel recibir después... On over ten times be rescheduled for anytime before April 30, 2021 110, new York City?... Review the Tripadvisor Forums posting Guidelines, please send a message to ammyidtravel @ aeromexico.com may,. They can comment was Posted by Eastbay1K am is in bankruptcy in the form of a credit, the is! Notice on passenger rights in the context of the developing COVID-19 situation be for. Tried to book within a year with no issues require a lot of money Reservations. They are not providing the service you paid for FREE airfare alerts to notified! Service, but okay English in the event of a credit, valid 90., you may find it difficult to actually talk to an agent find aeromexico refund form difficult prove! Out $ 1200 unless my bank agrees to reverse the charges join the conversation by to. Book a flight using our credits only to be notified when prices drop facilitate these transactions sometimes... Request that the validity be extended, or that you try to,!

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